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CXBridge Tollgate

The DD gates you've already run don't tell you whether the deal can actually be absorbed.

Legal, financial and commercial due diligence tell you the target is real, priced correctly and legally sound. None of them test whether your organisation can integrate what you're about to buy. Tollgate is a fourth gate, run against the acquirer, in the two weeks before signature.

Talk to us before signature What it tests
CXBridge
Built on CUSCOE

Not a generic DD firm.
An operating model specialist.

Tollgate is built on the same peer-reviewed operating model CXBridge uses to diagnose CX and AI readiness, applied to the acquirer's capacity to absorb a deal.

See the CUSCOE model →
What it tests

Six pillars, scored independently, never blended into one number.

A blended score buries one critical finding under five healthy ones. Tollgate keeps the worst finding visible, and every score carries a stated reason beside it. A high score with no reason attached is treated the same as a pillar that wasn't checked.

T01

Operating model compatibility

Structural fit, delivery model, and cultural fit between the two organisations.

T02

Change capacity

Whether leadership has genuine bandwidth, not just assumed bandwidth, to run integration on top of business as usual.

T03

Workforce and retention risk

Key personnel, contract status, single points of failure, incentive structures that could change on completion.

T04

Revenue and relationship risk

Account concentration, relationship ownership, and delivery capacity against work already committed.

T05

CX continuity risk

What breaks for the customer during transition, and who's accountable for catching it.

T06

Technology fit

Surfaces the flags and forces the upfront call: integrate, replace, or separate. Left undecided, that decision gets made by default post-completion.

What you get

A written premortem, not a risk list.

Every named risk carries an owner inside your own organisation and a first 90-day action, so nothing sits on the page without accountability attached. The report closes by stating, in advance, what the retrospective explanation will be if the deal hasn't delivered on its thesis six months after completion.

Delivered as a structured input alongside your legal and financial DD, in the same language those workstreams already use: risk to the deal, risk to price. Not a go or no-go. A basis for proceeding as planned, proceeding with conditions attached, or reclassifying the deal as a transformation programme before you sign.

  • Deal classification and pillar scores, front page, worst finding first
  • Named risks with evidence, owner and 90-day action
  • Acquirer capacity findings: bandwidth and capability tested separately
  • Delivery capacity ratio, where calculable, as a hard number
  • Premortem: the six-month retrospective, written in advance
Why this exists

Integration failure usually traces back to an untested acquirer.

Integration failure usually traces back to an acquirer that was never tested on whether it could absorb what it was buying. Legal and financial DD have no way to catch that, because it isn't their question to ask.

The failure rate on this is the standard outcome, and it isn't abstract. It's months of slowed operations, synergy that was priced in and never delivered, key people leaving because nobody resolved the conflict underneath them, and, when it goes far enough, redundancies on both sides of a deal that looked clean on paper. Tollgate exists to surface that before signature, not after.

Runs in a two-week window alongside the DD you're already doing, priced to sit inside a standard DD budget rather than beside it as an extra advisory engagement.

Get in touch

Before you sign, know if the deal can be absorbed.

A structured input alongside your legal and financial DD, scoped to your deal and delivered inside a two-week window.

Talk to us before signature
Price on application  ·  Two-week window  ·  Runs alongside your existing DD

Tollgate is built on CUSCOE®, CXBridge's peer-reviewed operating model for AI-ready services firms.